Refund policy

Return and Refund Policy
Effective Date: [Insert Date]
Legal Entity Name: Marcosquared LLC (dba The Archive Hollywood)

At Marcosquared LLC, we take great pride in providing our clients with access to exclusive, one-of-a-kind garments and accessories for creative rentals and performances. Due to the unique and time-sensitive nature of our costume and fashion rental services, we maintain the following firm return and refund policy:

1. All Rentals Are Final

All rentals from The Archive Hollywood are final and non-refundable. We do not accept returns, exchanges, or cancellations once garments or items have left our showroom, regardless of whether they have been worn or used.

This policy applies without exception, including but not limited to:

• Changes in event plans

• Sizing or fit concerns after the rental

• Client scheduling issues

• Production cancellations or reshoots

2. Inspection and Acceptance Upon Pickup

Clients are encouraged and expected to inspect all garments and accessories in person at the time of rental. By accepting the items, the client confirms they are satisfactory and in wearable condition. Marcosquared LLC makes no guarantee of fit or suitability once the items have left the premises.

3. Damage, Loss, or Theft

All garments are subject to a damage and replacement policy as outlined in our rental agreement. If rented items are returned late, damaged, altered, or not returned, the client may be charged for repair costs, late fees, or full replacement value at Marcosquared LLC’s sole discretion.

4. Exceptions for Misidentified Items (Rare Cases Only)

If an item has been misidentified in writing by Marcosquared LLC (e.g., the wrong item was provided and clearly documented as such), a case-by-case review may be conducted. In such rare circumstances, Marcosquared LLC reserves the right—but not the obligation—to offer a partial store credit. Under no circumstances will cash or card refunds be issued.

5. No Warranties

All items are provided “as is,” without warranties of any kind, express or implied. Marcosquared LLC disclaims all liability for any issues arising from the use of our garments, including but not limited to allergic reactions, wardrobe malfunctions, or third-party dissatisfaction.

Questions or Concerns?
All policy inquiries must be submitted in writing to:
Marcosquared LLC
[Insert Address]
Email: [Insert Business Email]

Would you like me to now create the rental terms and liability waiver, damage/cleaning fee policy, or a photo release clause next?

Certainly. Below is your fully updated and legally robust Return and Refund Policy for The Archive Hollywood, with today’s effective date, your email, and address:

Return and Refund Policy
Effective Date: May 10, 2025
Legal Entity Name: Marcosquared LLC (dba The Archive Hollywood)

At Marcosquared LLC, we take pride in providing exclusive access to one-of-a-kind garments and statement pieces for stylists, performers, and creative professionals. Due to the specialized, time-sensitive nature of our costume rental services, the following return and refund policy applies:

1. All Rentals Are Final

All rentals from The Archive Hollywood are strictly final. No returns, refunds, or exchanges will be accepted under any circumstances once garments or accessories have left the premises, regardless of usage.

This includes, but is not limited to:

• Event cancellations or rescheduling

• Fit or sizing issues post-rental

• Production delays, changes, or cancellations

• Unused garments or accessories

2. Inspection Upon Pickup

Clients are expected to inspect all items at the time of pickup. By accepting the rental, the client acknowledges the items are in acceptable, wearable condition. Marcosquared LLC is not responsible for fit issues or condition complaints once items have left the showroom.

3. Loss, Damage, or Alteration

The client is fully responsible for all items during the rental period. Charges may apply for:

• Late returns

• Missing items

• Permanent damage

• Unauthorized alterations or modifications

Marcosquared LLC reserves the right to determine repair costs or replacement value, which may be charged to the client’s credit card on file.

4. Misidentified Items (Rare Exceptions)

If an incorrect item is provided due to an internal error by Marcosquared LLC and properly documented in writing, a store credit may be issued at our sole discretion. Cash or card refunds will not be provided under any circumstance.

5. No Warranties

All items are provided as-is without any warranties, express or implied. Marcosquared LLC disclaims any liability arising from the use of its garments, including but not limited to allergic reactions, wardrobe malfunctions, or dissatisfaction by third parties.

Questions or Concerns?
Please direct all policy inquiries in writing to:

Marcosquared LLC
1642 N Cherokee Ave
Hollywood, CA 90028
📧 contact@thearchivehollywood.com